Contact & support

Email support@platypus.tickets. It's a monitored inbox.

What to include

Three things save a round trip:

Your venue address (the short name in your URLs, e.g. platypus.tickets/t/your-venue/).
What you were doing, what you expected, and what happened instead.
For order problems, the order reference — it looks like PLTPS-… and is on the buyer's receipt.

MFA lockout — if an admin has lost both their authenticator device and their recovery codes, we can clear MFA on the account. The clearance is logged in your venue's audit trail, and you re-enrol from the Security page afterwards.
Account recovery — we can reset a venue admin's access when email-based reset isn't possible.
Payment questions — help tracing a payment that didn't turn into tickets. Your Payments page flags these automatically (payment exceptions), so check there first.

Feature ideas belong on the ideas board, where others can vote for them.
Buyer refunds are between the buyer and the venue: the venue named on the ticket is the seller. Point buyers at your ticket terms page.

Not sure where your problem fits? Email it anyway.