What Platypus does
Platypus sells tickets for small theatre venues. You get public event pages on platypus.tickets under your own venue address (/t/your-venue/), an admin for running them, and checkout that pays into your own Stripe account. Platypus never holds your money.
Your admin
Sign in at https://platypus.tickets/t/your-venue/auth/login with your admin email. Forgotten your password? Forgot password? on that page emails you a time-limited link to set a new one.
The dashboard shows what's coming up and what needs doing. Each upcoming event offers its everyday actions right there: open it, view its tickets page, print the door sheet, and copy the public event link. The next-event card also offers Copy door link once a door check-in link exists. Everything else hangs off the sidebar:
| Area | What it's for |
|---|---|
| Events | Create and manage events — dates, description, images, and ticket types. Setting up an event · Cancelling & restoring |
| Tickets | Sales tallies per event, issuing tickets yourself (including comps), printable door sheets, PDF re-downloads. Tickets and delivery |
| Venues | Your directory of performance venues, used when scheduling multi-date events. Appears when your venue produces shows across more than one location |
| Mailing list | Subscribers, tags, and campaigns. Mailing list & campaigns |
| Customer segments | The audiences discounts and campaigns target — every mailing-list tag is a segment. Customer segments |
| Reports | Sales, page views, mailouts, issues, and the audit log — with CSV exports. Reports |
| Security | Your own sign-in: password, multi-factor authentication, and recovery codes. Account security |
| Users | Delegated team logins with roles. Team users |
| Account and Billing | Your Platypus subscription. Subscription & billing |
| Payments | Connect your Stripe account so paid checkout works, and act on any flagged payment exceptions. Stripe payments setup · Payment exceptions |
| Settings | Organisation details, ABN and ticket terms (see Business identity), Site Domain (for embeds), contact details, mail provider, appearance, and timezone |
Your public pages
Visitors see your events at https://platypus.tickets/t/your-venue/events — a listing of everything published, each with its own detail page and its Buy tickets button. The listing and per-event cards are built to be embedded in your own website, so the Ticket Office lives where your audience already is.
The two prerequisites for selling
- Connect Stripe — paid checkout stays hidden until your Stripe keys are saved and verified. Five minutes: Stripe payments setup. Free ticket types are the one exception: buyers can claim them before Stripe is connected.
- An event with published tickets — at least one ticket type with capacity, on a published event: Setting up an event.
Your Platypus subscription bills your platform access. It is deliberately not a switch on the Ticket Office; the switch you do have is on each event's Tickets page (Ticket Office).
Something missing?
Looking for a topic that isn't here? That's worth telling us about — email support@platypus.tickets.