Subscription & billing

Platypus bills your venue a subscription for platform access, plus $1 AUD per ticket sold. This page is about paying Platypus; taking money from your ticket buyers is separate — that's Stripe payments setup.

Plans

Plan	What you pay
Monthly	A flat base fee each month, plus $1 AUD per ticket sold
Yearly	$50 AUD per year, plus $1 AUD per ticket sold (ticket fees still billed monthly)

Exact base pricing is shown on the subscribe screen before you commit. There's no trial period — the first invoice is charged when you subscribe.

Subscribing

Settings → Account and Billing shows your subscription state. If you're not subscribed, pick a plan and Subscribe — you'll be taken to a Stripe-hosted checkout to enter card details, then returned to the billing page. (If the panel says billing isn't configured yet, that's on the Platypus operator, not you.)

Managing it

The billing portal button hands you to Stripe's hosted portal for everything ongoing: change card, view and download invoices, or cancel. Cancellation runs to the end of the paid period.

What the subscription controls — honestly

The subscription pays for your platform access. It is not a switch on ticket sales:

• Ticket checkout works when your Stripe keys are configured — that's the only technical gate on selling.
• The $1/ticket fee is metered against your subscription as tickets sell.
• If your venue's Platypus account is ever deactivated (an operator action, not an automatic consequence of a lapsed card), your public pages and admin return "not found" until it's reactivated — in-flight payments still complete and issue tickets.

If you're winding down, cancel the subscription and talk to the operator about the account itself.