Business identity

Two optional fields under Settings → General put your business identity in front of buyers where Australian Consumer Law expects to find it: ABN and Ticket Terms & Refund Policy. Selling works without them. Until they're set, the Payments page reminds you what buyers aren't seeing.

Ticket terms & refund policy

Your ticket terms are a plain-text statement of your refund, exchange, and entry conditions. Once saved, the statement appears in three places:

• On its own public page at /t/your-venue/terms, linked from your site footer.
• In the declaration buyers tick at checkout ("…and accept the your venue ticket terms").
• Linked from the payment-failed screen and from every buyer receipt.

Write it as plain text: line breaks are kept, and formatting isn't needed. The one thing the policy can't override is Australian Consumer Law — if a buyer's event is cancelled, they're entitled to a remedy regardless of what your policy says, so don't write a policy that pretends otherwise.

Leave it blank and buyers see the platform's buyer terms alone — no dead links anywhere.

ABN

The ABN field takes your 11-digit Australian Business Number and prints it in the seller block of every buyer receipt ("Sold by: … · ABN …"). Receipts for sales over $75 should carry it.

The receipt

Every confirmed order emails the buyer a receipt alongside their ticket PDF. The seller block carries your organisation name, venue address, ABN, and contact email exactly as saved in Settings → General, and links your ticket terms when you've set them. A free order gets the same receipt with the payment line replaced by a note that no payment was required — the seller block is identical, so your ABN still appears. Tickets and delivery covers the rest of what that email contains.

Your name in every email

The receipt is not the only place your identity prints. Every email Platypus sends for you, from opt-in confirmations to campaigns, ends with your organisation name, your ABN when set, your public contact details, and a line saying it was sent via Platypus Tickets on your behalf. That is the Spam Act 2003's sender-identification rule: a commercial email must name the business that authorised it and give a way to reach that business. Until you set an organisation name, emails name your venue instead, and campaigns wait; ticket emails always go out. Mail settings shows the block in full.

If what buyers see doesn't match what you've saved, tell us: email support@platypus.tickets.